Support
TuneTracker support means real people who know the software — ready to help you get up and running, solve a problem, or answer a question you didn't know you had.
Email Support
Purchasers of any new TuneTracker™ radio automation system license are entitled to free, ongoing email support. Send your question and you'll hear back from a real person who knows TuneTracker — typically the same day, often faster.
Contact usUsers of the free version receive one free month of email support to help you get up and running. If you find yourself needing assistance after that, you can upgrade to Basic or Pro for ongoing free email support. You can also purchase paid phone support if it's something urgent.
Contact usDocumentation
We're famous for writing really helpful documentation, and we make it available in all our apps. Click the little question mark icon. There's also "context help" as you move your mouse over onscreen items, and in AutoCast, you can get MessagePad guidance on any item you see by right-clicking on it and choosing "Help." In addition, in AutoCast, be sure to click the violet "AutoVision" button for a list of really helpful videos that will appear right in the app's interface.
TuneTracker Connect — Recommended for Everyone
When you call us for support, we can log in to your station, see what you're seeing, and fix problems for you — often in minutes. We can help you much faster if our FREE "TuneTracker Connect" is already installed, so we can focus on solving your issue rather than first walking you through installing the software.
It's free, takes about 10 minutes to set up, and runs quietly in the background until you need us. We strongly recommend every TuneTracker user install it now, so you're ready when something comes up.
Phone Support
While our in-app help, AutoVision, YouTube videos, user's guides, and email support will cover most situations, you may need more personalized help over the phone and via remote connection — where we view your computer from our end and help you directly. If you've installed TuneTracker Connect, we can be in your station within seconds of your call.
Need help with a specific issue? Request a support call and we'll get back to you the same day, or as quickly as possible.
At the conclusion of the call, we will invoice you through PayPal for the amount of the support call.
For stations that want the peace of mind of ongoing phone access. Our yearly plan includes up to three support calls per month, with remote screen-viewing included.
Auto-renewing if not cancelled.
Support Policies
Send us an email. A real person will get back to you.